Refund policy

Returns

We gladly accept returns on eligible items to ensure your complete satisfaction with your purchase.

Return Timeline:

  • Contact us within 3 days of delivery to initiate your return
  • Items must be posted back to us within 7 days of delivery

Items We Cannot Accept Returns For

Due to the nature of our hair accessories and hygiene considerations, we cannot accept returns for the following items unless they arrive damaged or defective:

  • Custom or personalized orders
  • Items that have been worn or used

Return Conditions

  • Items must be returned in their original condition and packaging
  • Buyers are responsible for return postage costs
  • If an item is not returned in its original condition, the buyer will be responsible for any loss in value

Exchanges & Cancellations

  • We do not accept exchanges or cancellations on orders
  • However, please contact us immediately if you experience any problems with your order - we're here to help!

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 3 days of delivery with photos of the issue. We will provide a full refund or replacement at no cost to you.

How to Initiate a Return

  1. Contact us within 3 days of delivery via email or through your order page
  2. Provide your order number and reason for return
  3. We'll provide return instructions and our address
  4. Package items securely and post within 7 days

Shipping & Processing

  • Orders are dispatched from the UK
  • Processing time: 3-5 business days before dispatch
  • Return processing: Refunds will be issued within 5-7 business days after we receive your returned items

Contact Us

If you have any questions about returns or need assistance with your order, please don't hesitate to reach out to our customer service team.

This policy helps ensure the quality and hygiene of our hair accessories while providing fair protection for both our customers and business.